Frequently Asked Questions
How long before I start to see results?
When you start your journey with medical grade, active skin care, you can expect to start seeing results by the second month of continuously using the product as prescribed and it just gets better from there.
How do I find out my skin type?
If you are new to Environ Skincare products, we recommend booking in for a complimentary consultation so that we can assess your skin and recommend the best products for your concern.
When will I receive the order and how much will it cost?
We have a flat fee of $10 on all orders. You can expect to receive your order withing 5-7 business day.
What payment method and term do you accept?
I accept payment via Paypal and Shop Pay and all leading Credit Card, Master or Visa.
What is your return policy?
We are not able to accept returns for change or mind purchases due to hygiene and the nature of these products. If the item you have received is faulty please contact us with a detailed description of the product fault and a photo.
What is your shipping policy?
All items are shipped via Australia Post standard or express shipping, within 24hours of payment received.
Are your products cruelty-free?
Indeed, they are, otherwise it will not be stocked by us.
How do I know if a product is right for me?
For the fact that we are stocking two active ranges of skincare, is very important and highly recommended that a complimentary consultation is done before purchasing any of these products.
Can I use your products if I have sensitive skin?
The answer is yes to most products. If you do have sensitive skin or is new to Environ, please send me a message and I will be more than happy to assist you to choose the correct product for your individual skin.
How often should I use your products?
Please read the instructions of your chosen products.
What is the shelf life of your products?
Due to the diversity of ingredients used in all the products, the shelf life differs across the ranges. You can be assured that the freshest products will be sent out to you.
Where is the Advanced Skin and Laser Centre located?
Advanced Skin and Laser Centre is located in Ocean Reef, WA, Australia.
How long have you been in the industry?
I have been enjoying this industry for the last 17 years